This weekend I had the displeasure of staying in the Celtic Lodge Hotel in Dublin, Republic of Ireland.
When this hotel was first recommended to me, it was recommended as a hotel which was designed to a high standard but was at the same time affordable. They have a really nice too.
Before I actually made the booking with Celtic Lodge I emailed and asked the hotel if they had Wifi access, as even though I would be in Dublin for pleasure, I would still need to work. I received an email back from the manager saying that they do indeed have Wifi Access but only in reception, but would put me in a room directly above so that I would be able to receive the signal without having to stand in a small and cramped reception area
After receiving this recommendation I went ahead and booked the room at the Celtic Lodge for two nights as I was going to be in Dublin seeing friends who I hadn’t seen in a while.
When I got to the hotel, I was checked in to my room, but noticed I had been given a key to a room which was based on the top floor of the hotel. I enquired with the receptionist as to weather this room would have access to the Wifi and I was abruptly told “No”, I explained to the member of staff that the manager had promised a room above the reception area so I can gain a wifi signal but the receptionist again abruptly said “Well there’s nothing I can do about it, that’s your room”. I did ask if the manager was available and was told “No, i am the only one on this weekend”.
Although I was pretty shocked by the attitude of this member of staff and in any other circumstance probably have walked out of the hotel, but knowing that it was a weekend and gaining a room elsewhere would be pretty hard, So I told the receptionist I would take the room but would be reviewing them and telling them how bad there hotel and customer service really was, I then proceeded to the stairs to make my way to my room, within seconds the receptionist seemed to change her attitude to a very friendly and helpful one, and say’s “Mr I can give you a family room, as I want to make sure you are happy, I will lose money but that’s ok”. I politely thanked the receptionist and took the new key card.
When I got to my new room at the Celtic Lodge, I was shocked to find how bad the hotel really was, on top of the bad customer service I now faced a room which had bad damp, a broken bed, extremely cold room with only a small heater for the large room, and a musky smell. Along with this the floor boards creaked and moved underneath the carpet. The windows were very thin, so you could hear all the noise from outside, including buses that pass the hotel every few minutes. The only good thing I could say about the room was that the bathroom was modern(although small) and had a very nice power shower.
I really wish I could have given the Celtic Lodge Hotel a good review but because of the circumstances above I feel that I can’t, I would probably go as far as to say that anyone who wishes to stay at the Celtic Lodge Hotel should avoid at all costs.